Refund policy

No-Return Policy

Thank you for shopping with Del Sur Mates. We appreciate your business and would like to inform you about our no-return policy for mate products. Please review the following terms:

Nature of Mate: Mate is a unique beverage with distinct characteristics, and its quality can be affected once the gourd has been cured and used. Once the mate has been opened and used, it loses its brand new quality, making it unsuitable for resale. For health and safety reasons, we do not accept returns on cured mates.

Quality Assurance: We take pride in delivering high-quality mate products to our customers. If you have any concerns about the quality of your purchase, please contact our customer service team within 7 days of receiving your order. We will be happy to address any issues and find a suitable solution.

Customer Satisfaction: Our priority is your satisfaction. If you have any questions or concerns regarding your purchase, please do not hesitate to contact us at Our dedicated team is ready to assist you and ensure that you have a positive experience with our products.

By making a purchase from Del Sur, you acknowledge and agree to our no-return policy as outlined above.

Thank you for choosing Del Sur for your mate needs. We look forward to serving you again in the future.