Shipping policy

At Del Sur Mates, we are committed to getting your order to you as quickly and efficiently as possible. Below you’ll find everything you need to know about our shipping process.

Shipping Locations
We currently ship to all 50 U.S. states. International shipping is not available at this time.

Order Fulfillment
All orders are processed and shipped from our home base in Ambler, Pennsylvania.

  • Processing time: 1–2 business days

  • We process orders 7 days a week, including holidays

Shipping Methods & Carriers
We primarily use USPS for all deliveries, but may use other carriers when necessary. Shipping rates are calculated in real-time at checkout based on your location and package weight.

  • Free Shipping: Orders over $100 qualify for free standard shipping within the U.S.

  • Expedited Shipping: Available at checkout and paid by the customer

P.O. Boxes
Yes! We do ship to P.O. Boxes via USPS. Please make sure the P.O. Box address is entered correctly during checkout.

Local Delivery & Pickup
If you’re located near Ambler, PA, we offer:

  • Local Pickup: Free, by appointment only

  • Local Delivery: May be available for a small fee — please contact us before placing your order

Lost, Delayed, or Damaged Packages
If your order is delayed, lost, or arrives damaged, please email us at delsurmate@gmail.com within 7 days of delivery. While products cannot be returned, we will review refund requests on a case-by-case basis and aim to resolve any issue fairly.

Additional Notes

  • Delivery timelines are estimates and depend on the carrier

  • Customers are responsible for entering accurate shipping information

For any questions, reach out to us at delsurmate@gmail.com — we’re happy to help!